Electric Ireland Saas Workforce Management Solution

Contract notice – utilities


Directive 2014/25/EU

Section I: Contracting entity

I.1)Name and addresses
Electricity Supply Board (ESB)
2 Gateway
Dublin 3
East Wall Road
Contact person: Stephen Lawton
Telephone: +353 17026836
E-mail: stephen.lawton@esb.ie
NUTS code: IE061

Internet address(es):

Main address: http://www.esb.ie

Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/377

I.2)Information about joint procurement
The procurement documents are available for unrestricted and full direct access, free of charge, at: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=128614&B=ETENDERS_SIMPLE
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted electronically via: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=128614&B=ETENDERS_SIMPLE
Tenders or requests to participate must be submitted to the abovementioned address
I.6)Main activity

Section II: Object

II.1)Scope of the procurement

Electric Ireland SaaS Workforce Management Solution

Reference number: SSCON3714
II.1.2)Main CPV code
II.1.3)Type of contract
II.1.4)Short description:

Electricity Supply Board seek to procure an off-the-shelf SaaS Workforce Management software system to facilitate management of all field based activities undertaken by home services, a division within Electric Ireland. The system must be vendor hosted, and provide secure access for both contract companies and Electric Ireland users. It must be mobile (smart-device) enabled to support the current mobile platforms, and provide a high degree of self-drive capability. It will be critical that the proposed solution has a full suite of dynamic reporting capabilities and the ability to integrate into our existing online shop via API.

II.1.5)Estimated total value
II.1.6)Information about lots
This contract is divided into lots: no
II.2.2)Additional CPV code(s)
II.2.3)Place of performance
NUTS code: IE061
Main site or place of performance:


II.2.4)Description of the procurement:

ESB is inviting expressions of interest from Applicants to provide a SaaS Workforce Management System (product license & maintenance) and implementation services to ESB.

The successful provider will already have delivered a similar solution to industries to the scale and requirements that are being sought by Electric Ireland.

A full appreciation of the ESB company can be viewed at the following internet address: - http://www.esb.ie

The workforce management system will be required to deliver the following capabilities:

— scheduling, routing and capacity management of field based technicians,

— customer account management,

— contractor management,

— incident /customer case management,

— integration into the existing web shop via an API,

— inventory management,

— migration of existing records,

— reporting & notifications,

— audit management,

— mobile enabled – There should be a mobile enabled solution.

The key aspects of the solution are as follows:

— commercial Off-The-Shelf functionality that will enhance the management of its installation service providers,

— a proven system already in service with a similar type and scale of company as ESB,

— the system must be a SaaS solution. The data must-be secured and stored in accordance with the relevant data protection regulations,

— the system must be mobile enabled,

— indicative number of ESB users /contractors /other will be 300.

Please note, if the principal contractor is not the supplier of the product ESB retains the right to have annual licence and maintenance contract directly with the product owner at end of contract period.

Each key service outlined above will be described in more detail in the PQQ. Please note the contract will be awarded on the basis of the Most Economically Advantageous Tender (MEAT).

II.2.5)Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)Estimated value
II.2.7)Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 36
This contract is subject to renewal: no
II.2.9)Information about the limits on the number of candidates to be invited
Envisaged minimum number: 5
II.2.10)Information about variants
Variants will be accepted: no
II.2.11)Information about options
Options: yes
Description of options:

It is envisaged the term of the contract commences on the date when services commence and shall be for a period of up to 36 months with an option to extend after the initial period exercisable on 2 occasions for further periods up to 24 months from the expiry of the initial period, for a total contract period of 84 months.

II.2.12)Information about electronic catalogues
II.2.13)Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation
III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
List and brief description of conditions:

As stated in Procurement Qualification Questionnaire (PQQ) available to download from www.etenders.gov.ie using RFT ID 133473.

III.1.2)Economic and financial standing
List and brief description of selection criteria:

As stated in Procurement Qualification Questionnaire (PQQ) available to download from www.etenders.gov.ie using RFT ID 133473.

III.1.3)Technical and professional ability
List and brief description of selection criteria:

As stated in Procurement Qualification Questionnaire (PQQ) available to download from www.etenders.gov.ie using RFT ID 133473.

III.1.4)Objective rules and criteria for participation
III.1.5)Information about reserved contracts
III.1.6)Deposits and guarantees required:

Will be set out in the RFT.

III.1.7)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:

Will be set out in the RFT.

III.1.8)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:

As stated in Procurement Qualification Questionnaire (PQQ) available to download from www.etenders.gov.ie using RFT ID 133473.

III.2)Conditions related to the contract
III.2.1)Information about a particular profession
III.2.2)Contract performance conditions:

As stated in Procurement Qualification Questionnaire (PQQ) available to download from www.etenders.gov.ie using RFT ID 133473.

III.2.3)Information about staff responsible for the performance of the contract

Section IV: Procedure

IV.1.1)Type of procedure
Negotiated procedure with prior call for competition
IV.1.3)Information about a framework agreement or a dynamic purchasing system
IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue
IV.1.6)Information about electronic auction
IV.1.8)Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: yes
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure
IV.2.2)Time limit for receipt of tenders or requests to participate
Date: 12/06/2018
Local time: 12:00
IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates
IV.2.4)Languages in which tenders or requests to participate may be submitted:
IV.2.6)Minimum time frame during which the tenderer must maintain the tender
IV.2.7)Conditions for opening of tenders

Section VI: Complementary information

VI.1)Information about recurrence
This is a recurrent procurement: no
VI.2)Information about electronic workflows
VI.3)Additional information:

1) Interested parties must register their interest on the eTenders website (http://www.etenders.gov.ie/) in order to be included on the mailing list for clarifications. All information relating to attachments, including clarifications and changes, will be published on the Irish Government Procurement Opportunities Portal ( http://www.etenders.gov.ie/ ) only. Registration is free of charge. The contracting entity will not accept responsibility for information relayed (or not relayed) via third parties,

2) this is the sole call for competition for this service,

3) the contracting entity will not be responsible for any costs, charges or expenses incurred by candidates or tenderers,

4) contract award will be subject to the approval of the competent authorities,

5) it will be a condition of award that candidates are tax compliant,

6) if for any reason it is not possible to admit to the contract one or more of the tenderers invited following the conclusion of this competitive process, or having awarded a contract, the contracting entity reserves the right to invite the next highest scoring tenderer to join the contract and/or deliver the contract as appropriate to the circumstances pertaining to said contract,

7) at its absolute discretion, the contracting entity may elect to terminate this procurement process at any time,

8) please note in relation to all documents, that where reference is made to a particular standard, make, source, process, trademark, type or patent, that this is not to be regarded as a de facto requirement. In all such cases, it should be understood that such indications are to be treated strictly and solely for reference purposes only, to which the words “or equivalent” will always be appended,

9) without prejudice to the principle of equal treatment, the contracting entity is not obliged to engage in a clarification process in respect of questionnaires with missing or incomplete information. Therefore, candidates are advised to ensure that they return fully completed questionnaires in order to avoid the risk of elimination from the competition,

10) at Section II.2.9 we have indicated that 5 will be invited to tender, please note that the contracting entity reserves the right to invite at least 5, subject to that number qualifying.

VI.4)Procedures for review
VI.4.1)Review body
Chief Registrar
Four Courts, Inns Quay
Dublin 7
Telephone: +353 18886000

Internet address: http://www.courts.ie

VI.4.2)Body responsible for mediation procedures
Not Applicable
VI.4.3)Review procedure
VI.4.4)Service from which information about the review procedure may be obtained
Suppliers own legal advisor
VI.5)Date of dispatch of this notice: