Provision Of An Enterprise Client Relationship Management (Crm) Platform And Marketing Automation System (Mas) Via An Initial Implementation Project And Ongoing Support For Enterprise Ireland

Contract notice

Services

Legal Basis:

Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses
Enterprise Ireland
N/A
The Plaza
Dublin 3
East Point Business
Ireland
Contact person: Malcolm Kavanagh
Telephone: +353 7272239
E-mail: malcolm.kavanagh@enterprise-ireland.com
NUTS code: IE

Internet address(es):

Main address: http://www.enterprise-ireland.com

Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/434

I.2)Information about joint procurement
I.3)Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=131897&B=ETENDERS_SIMPLE
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted electronically via: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=131897&B=ETENDERS_SIMPLE
Tenders or requests to participate must be submitted to the abovementioned address
I.4)Type of the contracting authority
Body governed by public law
I.5)Main activity
Economic and financial affairs

Section II: Object

II.1)Scope of the procurement
II.1.1)Title:

Provision of an enterprise Client Relationship Management (CRM) platform and Marketing Automation System (MAS) via an initial implementation project and ongoing support for Enterprise Ireland

Reference number: 2018/26
II.1.2)Main CPV code
48445000
II.1.3)Type of contract
Services
II.1.4)Short description:

Provision of an enterprise Client Relationship Management (CRM) platform and Marketing Automation System (MAS) via an initial implementation project and ongoing support for Enterprise Ireland.

II.1.5)Estimated total value
Value excluding VAT: 1 500 000.00 EUR
II.1.6)Information about lots
This contract is divided into lots: no
II.2)Description
II.2.1)Title:
II.2.2)Additional CPV code(s)
30211300
30211400
48900000
72212445
II.2.3)Place of performance
NUTS code: IE
Main site or place of performance:

East Point Business Park. Dublin, Ireland

II.2.4)Description of the procurement:

Provision of an enterprise Client Relationship Management (CRM) platform and Marketing Automation System (MAS) via an initial implementation project and ongoing support for Enterprise Ireland.

II.2.5)Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)Estimated value
Value excluding VAT: 1 500 000.00 EUR
II.2.7)Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 72
This contract is subject to renewal: yes
Description of renewals:

Renewal at the end of the framework period.

II.2.10)Information about variants
Variants will be accepted: no
II.2.11)Information about options
Options: no
II.2.12)Information about electronic catalogues
II.2.13)Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

Please consult the associated documentation, which contains full instructions regarding the submission of tenders in respect of this competition.

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation
III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
III.1.2)Economic and financial standing
Selection criteria as stated in the procurement documents
III.1.3)Technical and professional ability
Selection criteria as stated in the procurement documents
III.1.5)Information about reserved contracts
III.2)Conditions related to the contract
III.2.1)Information about a particular profession
III.2.2)Contract performance conditions:
III.2.3)Information about staff responsible for the performance of the contract
Obligation to indicate the names and professional qualifications of the staff assigned to performing the contract

Section IV: Procedure

IV.1)Description
IV.1.1)Type of procedure
Open procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
The procurement involves the establishment of a framework agreement
Framework agreement with a single operator
In the case of framework agreements, provide justification for any duration exceeding 4 years:

Considering the need for anticipated flexibility and scalability Enterprise Ireland consider it necessary that the framework agreement should be a six (6) years in duration.

IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue
IV.1.6)Information about electronic auction
IV.1.8)Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: yes
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure
IV.2.2)Time limit for receipt of tenders or requests to participate
Date: 15/08/2018
Local time: 12:00
IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates
IV.2.4)Languages in which tenders or requests to participate may be submitted:
English
IV.2.6)Minimum time frame during which the tenderer must maintain the tender
Duration in months: 12 (from the date stated for receipt of tender)
IV.2.7)Conditions for opening of tenders
Date: 15/08/2018
Local time: 12:00

Section VI: Complementary information

VI.1)Information about recurrence
This is a recurrent procurement: no
VI.2)Information about electronic workflows
VI.3)Additional information:
VI.4)Procedures for review
VI.4.1)Review body
The High Court of Ireland
King Inn's
Dublin
1
Ireland
Telephone: +353 18886000
VI.4.2)Body responsible for mediation procedures
VI.4.3)Review procedure
VI.4.4)Service from which information about the review procedure may be obtained
VI.5)Date of dispatch of this notice:
12/07/2018